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ABOUT OUR TASTING BOX SAMPLING PROGRAM, FOODIE CONTESTS & OFFERS


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1. WHO WE ARE
What is Foodie Pages?

What is Foodie Pages?

Foodie Pages is a marketplace of the best Canadian artisan food products - handcrafted, unique and delicious products that you can often only find at your local farmer`s market.

Who runs Foodie Pages?

Who runs Foodie Pages?

We are a small team of food lovers from across the country.

What is the Foodie Pages product commitment?

What is the Foodie Pages product commitment?

All items featured in the Foodie Pages marketplace are being sold to you directly by the person who made it. If for any reason you are unhappy with your order, please refer to the User Agreement and the Return Policy in the respective Producer`s storefront.  If you have questions, please contact Foodie Pages at orders@foodiepages.ca and we will be pleased to assist you.  Please have your order number handy!

2. HOW IT WORKS
How do I shop on Foodie Pages?

How do I shop on Foodie Pages?

As you browse around, you can add items from multiple producers to your shopping cart. With one checkout, you can purchase items from multiple food producers located across Canada. Your orders are shipped from each Producer directly to you. As a result, there is a shipping charge for each Producer`s order. Canada’s a big country, and while costs are higher over longer distances, we provide excellent shipping rates – your parking, gas and time to pick up products of a similar quality will certainly exceed our rates! And, whether you purchase 1 item, or 4 or 5, the rates will not be substantially different, so try a few new tasty products!

Can I order by phone or through the iPhone/iPad apps?

Can I order by phone or through the iPhone/iPad apps?

All Foodie Pages purchases must be made through our website.  We have had some inquiries from US and other based customers who want to ship to a Canadian address.   Sometimes we can facilitate this - please contact us at orders@FoodiePages.ca if you have questions.

I have dietary restrictions/food allergies. Where can I find nutritional information for each product?

I have dietary restrictions/food allergies. Where can I find nutritional information for each product?

Our producers usually provide a listing of ingredients for their products in their storefront. If you have questions about a product, please do no hesitate to contact erin@foodiepages.ca.

How can I recommend a product that would be perfect for Foodie Pages?

How can I recommend a product that would be perfect for Foodie Pages?

We are always looking for exceptional products to feature on our site. Please check out our guidelines for being a Foodie Pages producer and then send us a note at erin@foodiepages.ca to share your ideas.

What are the benefits of selling on Foodie Pages?

What are the benefits of selling on Foodie Pages?

We are a new and unique concept in marketing Canadian artisan food. We see ourselves as a partner to small food producers (and food related artisans) and seek to build the Foodie Pages brand around a collection of the best Canadian artisan products. Through a partnership with Foodie Pages, a producer can enhance their brand awareness and expand the reach of their products nationally, while aligning with other quality Canadian food products and brands. Check out all the benefits of selling on Foodie Pages here.

3. PAYMENT
How is sales tax calculated?

How is sales tax calculated?

Each producer determines whether his/her products attract provincial, federal and/or harmonized sales tax. In some instances, producers may not be required to be registered with federal and provincial tax authorities. Foodie Pages assesses sales tax related to shipping costs from Canada Post.

What payment options do I have?

What payment options do I have?

We accept MasterCard and Visa. 

Is it safe to use my credit card?

Is it safe to use my credit card?

Foodie Pages accepts credit card payments through a secure online server.

Will I get an invoice from Foodie Pages for my order?

Will I get an invoice from Foodie Pages for my order?

Foodie Pages will provide you with an email that will serve as both confirmation of your order and an invoice for shipping charges. Each producer will send an invoice for products shipped directly in their respective shipment.

4. PRIVACY
What`s your Privacy Policy?

What`s your Privacy Policy?

We want to keep everything about our business as transparent as possible. If you sign up for our newsletter, you will be able to opt out at any time. When you shop on Foodie Pages, we will not add you to any mailing lists and you won`t be emailed by the producers you buy from. Want to know more? Check out our full Privacy Policy.

5. SHIPPING
How does shipping work?

How does shipping work?

All of our producers select the shipping parameters for their products and all products are shipped via Canada Post. Each producer has posted information on their shipping policies within their Foodie Pages storefront and policies may vary based on the producer and the product. Many products featured on Foodie Pages are made-to-order so they don`t ship immediately and other products, like cheese or meat, are more perishable and must arrive to their destination in a short period of time, therefore limited shipping options may be available.

Your orders are shipped from each Producer directly to you. As a result, there is a shipping charge for each Producer`s order. Canada’s a big country, and while costs are higher over longer distances, we provide excellent shipping rates – your parking, gas and time to pick up products of a similar quality will certainly exceed our rates! And, whether you purchase 1 item, or 4 or 5, the rates will not be substantially different, so try a few new tasty products!

Most products are not able to fit through a mailbox slot, so please ensure that you choose a delivery address where someone will be available during the day to receive the order.  If your mail is delivered to a Community Mailbox, it is your responsibility to ensure that the package is picked up on the day of delivery (this is particularly important to avoid the consequences of extreme weather on products).

Individuals living in more remote areas may be subject to additional shipping charges on items where shipping is included in the price of the product.

Do you ship outside Canada?

Do you ship outside Canada?

Exportation and importation rules for different food categories are complex.  As a result, we do not offer shipping on Foodie Pages to destinations outside Canada.  Some of our producers may be able to ship to such destinations.  Please email the specific producer directly to obtain this information.  Email links to producers can be found on their storefront profile.

If you live outside Canada and want to purchase products for delivery within Canada, please contact us at orders@FoodiePages.ca and we can assist you with this order.

Can a non-Canadian order a gift or other shipment to a Canadian address?

Can a non-Canadian order a gift or other shipment to a Canadian address?

If you reside outside Canada and would like to purchase goods for shipment within Canada, please contact us at orders@foodiepages.ca and we will be pleased to help you with your order.

How can I check on my orders?

How can I check on my orders?

You can check your shipment in your Foodie Pages Customer Profile Order History, clicking on the tracking number after your order has shipped. Each producer ships separately, and has a distinct tracking number for their shipment. For your security, only a sales record of your transaction is kept at Foodie Pages; your credit card details are not held on the site. Please visit your Customer Profile to see the status of your order before it has shipped. You can check on your order by signing in with your email address and password.

What are Foodie Pages` shipping rates?

What are Foodie Pages` shipping rates?

We only use Canada Post for shipping.  After all, they`re the only company that ships from anywhere in Canada, to anywhere in Canada.  Shipping charges vary depending on the weight of the item(s) being shipped, the speed of delivery required, and the number of producers you are ordering from.  We have negotiated substantial discounts from normal retail postal rates, so shipping is materially less (about 40%)  than you would incur for similar weights and distances at most retail outlets.  You may be offered up to three speeds of delivery, with three different prices, depending on the distance between the producer and recipient:  Expedited Parcel (a commercial service, faster than Regular Parcel), XpressPost and Priority.  If you are offered less than three shipping methods, our software offers the least expensive option for the same delivery time. E.g. between Montreal and Toronto, Expedited Parcel offers the same speed of delivery as other options at a lower cost.

Select a shipping method that is appropriate for the type of products and time of year.  Some products may be susceptible to heat or cold, and it is your responsibility to select a shipping method that is suitable given weather and product.  Someone must be available at the recipient's address to receive the goods or Canada Post will leave a Notice Card for pickup at your local postal outlet.  If you use a Community Mailbox, ensure that the goods will not be damaged by heat or cold, or have them shipped to an alternate address (see FAQ on Community Mailboxes).

Customers living in outlying areas who purchase products with the shipping price included in the purchase price may be contacted regarding additional shipping charges (or the option to cancel their order).  We try to ensure that shipping included prices are reasonable for most individuals in a province, but shipping to Labrador, for example, is substantially more expensive than to St. John's.  Similarly, Canada Post has imposed surcharges on shipping to certain areas.  We reserve the right to contact the customer for shipping included items to offer the option of paying the additional fees or cancelling their order.

Customers will find that the ratio of shipping cost to order cost rarely makes sense if only purchasing a single product from a producer.  The major component of the shipping rate occurs just to get started. So, if the weight is 500 g or 5 kg, there’s not a big difference. How’s that impact your shopping decision? If you purchase one product from a producer, or 4 products, there won’t be much difference in shipping cost (or, put another way, the shipping cost per product drops significantly).  Remember, though, products are shipped directly to you from each producer - so there`s a separate charge for each shipment.

Want some examples of shipping costs (ex taxes - in March 2013)?

 

A case of SIP natural craft soda (total weight is 14.4 kg) costs $27.21  plus tax to ship from Vancouver to Ottawa (and while that works out to a total cost of product + shipping at just under $3/bottle, we think that’s worth it for a drink that reminds us of the flavours of Tuscany and is low in calories, and it’s about what you’d pay for it in Whole Foods, Vancouver, and you have to cart it home). If I lived in Vancouver, the cost would only be $10.19 (you’d pay more than that to park near Whole Foods, let alone your time and gas!)
If I order 1 jar of jam from Preservation Society in Montreal for delivery to Toronto, the cost is $5.55. If I order 4 jars, it’s $6.77 – so, you see what I mean about the incremental shipping cost as you purchase more from a producer. If I ship the 4 jars to Calgary, the cost is $12.10.

Our goal is to find regional favourites, so that you have a choice between buying local and paying less in shipping, or bringing in something from across the country. Sometimes it’s just not possible. So far, we’ve only found one producer creating innovative natural soda flavours. And, to be fair, the jam flavours produced by Preservation Society in Montreal are totally different from those at MIX the Bakery in Vancouver.   Both are totally amazing, and I like to have some of each in my cupboard!

What about Community Mailboxes?

What about Community Mailboxes?

All orders are shipped 'do not safe drop', meaning Canada Post leaves a Notice Card for pickup at your local postal outlet if no one is home to receive the package.  As a result, goods will not be left on a porch and susceptible to either theft, or to damage from weather-related conditions. The exception is Community Mailboxes - assuming the package fits in one of the mailboxes.

Many products are not suitable to be left in a Community Mailbox - they can be damaged by either heat or cold.  If your mail is delivered to a Community Mailbox, please consider this when you order, and select a shipping address where the goods can be delivered directly, or be certain that you check your Community Mailbox daily.  If goods are left in a Community Mailbox and damaged by heat or cold, we cannot be held responsible.  You will receive shipping updates to the email address on your order, so you will be aware of when the item is delivered or deposited in a Community Mailbox. It is your responsibility to pick it up promptly from the Community Mailbox to ensure the product is not damaged by extreme temperatures.

If you have any questions regarding this, please do not hesitate to contact us at orders@FoodiePages.ca.

6. RETURNS
What is your Return Policy?

What is your Return Policy?

Please refer to the User Agreement and the Return Policy section within each producer`s store front for specific information regarding their Return Policy.

How do I report a problem with my order?

How do I report a problem with my order?

Please get in touch with us at orders@foodiepages.ca so we can help. Please have your order number ready!

7. SUPPORT
How can I provide feedback?

How can I provide feedback?

If you have a suggestion, comment, or general feedback, please send us an email at erin@foodiepages.ca. We look forward to hearing from you!

8. POP UP SHOP & REFERRAL REWARDS
How does the Pop Up Shop work?

How does the Pop Up Shop work?

  1. Subscribe to the mailing list to be notified when the Pop Up Shop is open, as well as get other updates from Foodie Pages.
  2. When you get your email, don’t delay – quantities are limited, and you never know how long items will be available!
  3. Be sure to check the shipping terms for each product. Some products may only ship once the Pop Up Shop is closed.
What is the Pop Up Shop return policy?

What is the Pop Up Shop return policy?

These products have very limited availability, so we do not offer refunds or returns, except in the case of damaged, spoiled or incorrect items. To discuss a return, please contact us within 24 hours of receipt at orders@foodiepages.ca if you have a problem.  

Can I send my Pop Up Shop purchase as a gift?

Can I send my Pop Up Shop purchase as a gift?

We are happy to send your purchase as a gift. Please make sure the recipient’s name and address are included in the “ship to” field in the checkout process.

What do I get for referring a friend?

What do I get for referring a friend?

Foodie Pages may reward members when they invite friends to subscribe to FoodiePages.ca updates. Friends must sign up at FoodiePages.ca using the referring member’s unique referral link for the referrer to qualify for a credit.

At the present time, the referred friend receives a $10 coupon for their first purchase when they complete the sign-up process, and the referrer receives a $10 coupon to use on a future purchase when their friend actually makes their first purchase.

Rewards can be changed at our discretion. Please refer to coupon use for information on limitations.

How do I know if my friends have purchased?

How do I know if my friends have purchased?

Sign into your Foodie Pages account to view the status of your referrals.

Do coupons issued pursuant to referrals expire?

Do coupons issued pursuant to referrals expire?

At the present time, coupons generated as a result of a referral expire 90 days after they are issued.  The valid time period can be changed at our discretion.

9. SUBSCRIPTIONS
How does it work?

How does it work?

  1. Choose a theme e.g. the CHEF`S BOX™.
  2. Select the term of your subscription e.g. 1 or 3 or 6 months, or a recurring monthly subscription (your credit card will be billed monthly until you cancel).
  3. Orders are taken during the month and shipped early the following month.  Please see the respective subscription for estimated shipping dates.
  4. Shipping is by Expedited Parcel.  Shipping fees depend on which subscription is selected.
What are the shipping charges?

What are the shipping charges?

For the CHEF`S BOX™, the per month shipping charges vary by province/territory:

Ontario, Quebec - $7.00/month

Manitoba, New Brunswick, Nova Scotia, Prince Edward Island, Saskatchewan - $11.00/mmonth

Alberta, British Columbia, Newfoundland, Yukon - $13.00/month

Northwest Territories, Nunavut - $17.00/month

There are remote areas of provinces and territories where shipping costs are materially in excess of the levels charged as noted above. In these cases, Foodie Pages reserves the right to go back to the customer and either cancel the order or request additional shipping fees.

All Foodie Box subscriptions are sent by Expedited Parcel.  If shipping to a remote area, especially during the winter, please contact us to upgrade shipping to Xpresspost or Priority.  If you do not contact us, you accept responsibility for condition of goods shipping to remote areas.

How long will shipping take?

How long will shipping take?

You can track each shipment from the Order History in your Account at FoodiePages.ca. Chef's Boxes are shipped from Toronto, and delivery typically takes 2-5 days throughout most of Canada (remember - shipping times are from the date of shipment). HIDDEN GEMS wine subscriptions ship directly from the 'winery of the month'.  All subscriptions are shipped Expedited Parcel unless the purchaser has made other arrangements with us.

Please check Canada Post for shipping times to more remote regions in advance of purchase.  For deliveries in excess of 5 days, please contact us to upgrade shipping to Xpresspost or Priority, especially in winter.  Otherwise, you accept responsibility for the condition of goods that may be damaged by extreme temperatures.

What if it`s a gift for someone other than me?

What if it`s a gift for someone other than me?

During checkout:

  1. Enter the "Ship To" address of the recipient
  2. In the "Special Instructions" field, indicate if you’d like a gift card with the shipment, and what the gift card should say
What`s in a CHEF`S BOX?

What`s in a CHEF`S BOX?

The contents of a box vary, depending on the theme and the month, but typically include:

  1. 4-6 full size products (see the descriptions  on the subscription for more information.
  2. A content card, describing the products, their food makers, and suggestions for use.
  3. A minimum of one recipe card for one or more products in the box.
What if I want to cancel my subscription, or make a return?

What if I want to cancel my subscription, or make a return?

While we don’t think this will happen, we are happy to refund the unused portion of any prepaid subscription e.g. if you’ve paid $160 for a 3 month subscription, an individual box is $55, and you’ve received 2 months, we’ll refund you $50. To process a cancellation, please contact orders@foodiepages.ca 30 days in advance of the next shipment.

Each Chef's Box is custom ordered and packed.  Boxes are not returnable. However, if an item is missing or defective, contact us at orders@foodiepages.ca within 24 hours of receipt and we’ll get you a replacement right away.

What if my address changes?

What if my address changes?

Please email orders@foodiepages.ca with your new shipping information. Updates to your customer account do not automatically update our subscription information, as our customers often have many ship to addresses (personal, gifts...)

10. THE TASTING BOX
Why are you doing this?

Why are you doing this?

We think that the products available on FoodiePages.ca taste SO much better than the big, mass-produced brands you buy at the supermarket. And we believe that if you taste them, you’ll agree. We actually lose money on the sample box, and our producers do to. That’s how strongly we all want you to discover our foodmakers. Our goal at FoodiePages.ca is to help outstanding small foodmakers grow their market and be more sustainable, while bringing you local, real food, made the way it should be!

Where do you ship and how much is shipping?

Where do you ship and how much is shipping?

We ship anywhere in Canada using Canada Post. 

When will I receive my first box?

When will I receive my first box?

Order during the month, and we’ll ship your first box soon after the 1st business day of the month following. So, if you order June 2, your first box will be shipped approximately July 2nd. All shipments are sent from Ottawa or Toronto by Expedited Parcel, so delivery times vary depending on where you live (monitor shipping from your account profile).

What if I have allergies or dietary restrictions?

What if I have allergies or dietary restrictions?

Currently we cannot customize boxes for individual allergy or dietary restrictions or other requests.   We hope you’ll understand, and share any product that doesn’t fit your dietary needs with a friend.

What if I need to change my address or hold delivery?

What if I need to change my address or hold delivery?

It’s important that you contact us one month in advance at orders@FoodiePages.ca for any delivery changes.

What if I want to cancel or have a refund?

What if I want to cancel or have a refund?

Refunds are not possible for the TASTING BOX. If for some reason there is a problem with an item in the box, please let us know within 24 hours of receipt by contacting orders@FoodiePages.ca. To cancel a recurring order, or to change a shipping address, please advise us 30 days in advance of the shipping date.

11. PRODUCT REVIEWS
Guidelines for Writing a Product Review

Guidelines for Writing a Product Review

Foodie Pages values your feedback. When writing your review, please consider the following guidelines:

  • Only review products that you have purchased.
  • Focus on the product and your personal experience using it
  • Provide details about why you liked or disliked a product
  • All submitted reviews are subject to the terms set forth below and in our User Agreement

We reserve the right to not post your review if it contains any of the following types of content or violates our User Agreement. By way of example, and not as a limitation, you agree that when creating and posting a review, you will not:

  • Defame, abuse, harass, stalk, threaten or otherwise violate the legal rights (such as rights of privacy and publicity) of others.
  • Use obscenities, discriminatory language, or other language not suitable for a public forum.
  • >Post advertisements, “spam” content, or references to other products, offers, or websites.
  • Post email addresses, URLs, phone numbers, physical addresses or other forms of contact information.
  • Post unduly critical or spiteful comments of other reviews posted on the page or their authors.
  • Post files that contain software or other material protected by intellectual property laws (or by rights of privacy of publicity) unless you own or control the rights thereto or have expressly received all necessary consents.
  • Post files or content that contain viruses, corrupted files, or any other similar software or programs that may damage the operation of another`s computer.
  • Falsify or delete any author attributions, legal or other proper notices or proprietary designations or labels of the origin or source of software or other material contained in a file that is uploaded, or impersonate any person or entity or falsely state or misrepresent your affiliation with any person or entity.

In addition, if you wish to share feedback with us about a producer or product selection, pricing, ordering, delivery or other customer service issues, please do not submit this feedback through a product review. Instead, please email orders@foodiepages.ca directly.

12. WINE
Who can buy wine on the site?

Who can buy wine on the site?

By buying wine on the site, you agree that you are over the age of majority in the province you are located in, and that the wine is strictly for personal consumption. 

Each wine producer selects the provinces/territories that they will ship to, based on their location and their interpretation of the laws regarding the distribution of alcohol in those provinces.  As a result, all products many not be available for shipment to all provinces.  Please see the shipping policy in each winery’s storefront for more specific information.

Will taxes be added to my order?

Will taxes be added to my order?

Wineries include applicable taxes in their retail selling price.  The only sales taxes that you will be directly charged for are on shipping costs.

Who ships the wine?

Who ships the wine?

All wine is shipped by Canada Post and comes direct from each winery.  If you order from more than one winery, you will receive a shipment (and shipping charge) from each.

Are there minimum or maximum orders?

Are there minimum or maximum orders?

The maximum order is one case – 12 750ml bottles - unless a lower limit is indicated in the winery’s shipping policy on their storefront.  If a winery has a minimum order it will be stated in their storefront’s shipping policy.

Is Canada Post safe for shipping?

Is Canada Post safe for shipping?

Canada Post has been shipping wine for many years.  We have ordered various beverages (both wine and non-alcoholic) by the case and half-case and had shipped over the past few months.  In all cases, the shipments have arrived in perfect condition.  

Is my shipment insured?

Is my shipment insured?

Canada Post provides insurance up to $100.  Most credit cards also offer insurance today – we suggest you check the benefits attached to your personal credit card.

What do I do if there`s a problem with my shipment?

What do I do if there`s a problem with my shipment?

Please contact Orders@FoodiePages.ca within 48 hours of receipt (or less, if so specified on the winery’s shipping policy on their storefront).

We cannot issue a refund or credit if you do not like the wine you have purchased.  Wine is a very personal taste experience, and its taste is almost always impacted by the food that is paired with it.  If for some reason you think the wine is 'off' or 'corked', we require that the remaining wine in the bottle be returned to FoodiePages.ca before we or our winemakers will consider a refund or credit.  If the entire bottle is consumed, we are unable to consider any financial adjustment.

What if I`m not home when Canada Post tries to deliver?

What if I`m not home when Canada Post tries to deliver?

All wine shipments must be signed for by an individual 19 years of age or older. Canada Post will not leave wine at the door if no one is home.  A notice card will be left advising you of the postal outlet location for pickup.

Still can't find an answer? Please send us your question. We will be happy to help!