We only use Canada Post for shipping. After all, they`re the only company that ships from anywhere in Canada, to anywhere in Canada. Shipping charges vary depending on the weight of the item(s) being shipped, the speed of delivery required, and the number of producers you are ordering from. We have negotiated substantial discounts from normal retail postal rates, so shipping is materially less (about 40%) than you would incur for similar weights and distances at most retail outlets. You may be offered up to three speeds of delivery, with three different prices, depending on the distance between the producer and recipient: Expedited Parcel (a commercial service, faster than Regular Parcel), XpressPost and Priority. If you are offered less than three shipping methods, our software offers the least expensive option for the same delivery time. E.g. between Montreal and Toronto, Expedited Parcel offers the same speed of delivery as other options at a lower cost.
Select a shipping method that is appropriate for the type of products and time of year. Some products may be susceptible to heat or cold, and it is your responsibility to select a shipping method that is suitable given weather and product. Someone must be available at the recipient's address to receive the goods or Canada Post will leave a Notice Card for pickup at your local postal outlet. If you use a Community Mailbox, ensure that the goods will not be damaged by heat or cold, or have them shipped to an alternate address (see FAQ on Community Mailboxes).
Customers living in outlying areas who purchase products with the shipping price included in the purchase price may be contacted regarding additional shipping charges (or the option to cancel their order). We try to ensure that shipping included prices are reasonable for most individuals in a province, but shipping to Labrador, for example, is substantially more expensive than to St. John's. Similarly, Canada Post has imposed surcharges on shipping to certain areas. We reserve the right to contact the customer for shipping included items to offer the option of paying the additional fees or cancelling their order.
Customers will find that the ratio of shipping cost to order cost rarely makes sense if only purchasing a single product from a producer. The major component of the shipping rate occurs just to get started. So, if the weight is 500 g or 5 kg, there’s not a big difference. How’s that impact your shopping decision? If you purchase one product from a producer, or 4 products, there won’t be much difference in shipping cost (or, put another way, the shipping cost per product drops significantly). Remember, though, products are shipped directly to you from each producer - so there`s a separate charge for each shipment.
Want some examples of shipping costs (ex taxes - in March 2013)?
A case of SIP natural craft soda (total weight is 14.4 kg) costs $27.21 plus tax to ship from Vancouver to Ottawa (and while that works out to a total cost of product + shipping at just under $3/bottle, we think that’s worth it for a drink that reminds us of the flavours of Tuscany and is low in calories, and it’s about what you’d pay for it in Whole Foods, Vancouver, and you have to cart it home). If I lived in Vancouver, the cost would only be $10.19 (you’d pay more than that to park near Whole Foods, let alone your time and gas!)
If I order 1 jar of jam from Preservation Society in Montreal for delivery to Toronto, the cost is $5.55. If I order 4 jars, it’s $6.77 – so, you see what I mean about the incremental shipping cost as you purchase more from a producer. If I ship the 4 jars to Calgary, the cost is $12.10.
Our goal is to find regional favourites, so that you have a choice between buying local and paying less in shipping, or bringing in something from across the country. Sometimes it’s just not possible. So far, we’ve only found one producer creating innovative natural soda flavours. And, to be fair, the jam flavours produced by Preservation Society in Montreal are totally different from those at MIX the Bakery in Vancouver. Both are totally amazing, and I like to have some of each in my cupboard!